Terms of Service

You can skip a scheduled visit due to weather, vacations, locked gates, or yard conditions by contacting us at least 24 hours in advance.
If our team arrives and cannot access the yard (locked gate, aggressive dog, etc.) without prior notice, the visit will be charged as a completed service.
Frequent skips (more than 2 in a billing cycle) may affect service frequency or pricing.

Please ensure gates are unlocked or provide us with a code/key to access your yard on service days.
Aggressive pets must be secured before arrival. If we cannot safely enter the yard, the visit will be skipped and charged as a completed service.

We work in most weather conditions. Services will only be postponed during severe weather events that make conditions unsafe (e.g., heavy storms, ice).
Snow or excessive leaves may limit visibility; we will clean what is accessible and resume full service when conditions clear.
Please ensure gates are unlocked and pets are secured. If the team cannot safely access the yard, the service will be marked as a skip.

Automatic Billing: Charges are processed automatically based on your subscription plan. You’ll receive an email receipt after each transaction.
Client Portal: Our billing platform (Sweep&Go) allows you to:
- View your service schedule
- Update payment information
- See invoices and receipts
- Pay manually or set up auto-pay
Secure Payments: All transactions are handled through Stripe, a secure, PCI-compliant processor. Your payment information is encrypted and never stored on our end.
Tipping & Extras: You can leave a tip or request extra clean-ups (e.g., parties, move-in/out cleans) directly through the client portal.

Payment is due on your scheduled billing date.
If a payment fails, you will receive a notice and have 5 days to update your information.
Accounts past due by 10 days will pause service until payment is made. Late payments may incur a $10 fee.

Cancel anytime with at least 7 days’ notice before your next scheduled service to avoid charges.
No long-term contracts or cancellation fees—we value flexibility and customer satisfaction.

Service will not occur on major holidays (e.g., Thanksgiving, Christmas Day). Your pickup will either be rescheduled or credited. We will notify clients in advance.

Our technicians disinfect tools and footwear between yards to ensure cleanliness and safety.
If we notice potential health hazards (e.g., excessive waste, parasites, or unsafe yard conditions), we will notify you and may pause service until resolved.

We reserve the right to adjust pricing if the number of dogs or waste volume changes significantly.
Any service adjustments will be communicated in writing before changes take effect.

We take care to close gates after service, but please verify your yard is secure after each visit.
We are not responsible for damage caused by unmaintained yards (holes, broken fences, hazardous conditions).
We are not liable for illness or injury to pets or people after service.